Welcome to My Portfolio
Kristen M. Guiseppi
Program Manager & Process Improvement Specialist
About
Award-winning, data-driven innovator and program management specialist with demonstrated expertise in driving leadership and process improvement goals.
Methodologies
START UP
AGILE
WATERFALL
SIX SIGMA
Strategy & Optimization
80%
TEAM EFFICIENCY INC.
250+
PARTNERSHIPS
73%
COST SAVINGS
Clients
1500+
DIVERSE CLIENTS
80%
CLIENT SATISFACTION
75%
CLIENT SUCCESS
50% First-Gen
75% Female | 25% Male
Recognition & Awards
Leadership Awards
President’s Award for Excellence in Leadership, University of Houston
Award of Distinction, John Jay College of Criminal Justice/CUNY
Program Management & Excellence Awards
Excellence in Diversity Pipeline Award, American Bar Association
Academic Excellence Award, University of Houston System Board of Regents
Higher Education Excellence in Diversity (HEED) Award, Insight Into Diversity
Start Up Project
Project Overview:
Pioneer residential programs spanning 2 - 6 months operating within a budget of $500K.
My Role:
As the architect of this project, my role encompassed end-to-end project management, conceptualizing and executing each phase of the program, leading the design of the program frameworks, and creating the processes and infrastructures for client intake process, marketing & communication, and stakeholder management.
Key Performance Indicators
01
Participant Recruitment
Achieve a target enrollment rate of 60 clients.
RESULTS
Exceeded enrollment target by 5%.
02
Application Process Success
Attain a 75% client satisfaction rating for the intake experience.
Attained an 80% client satisfaction rating for the application experience.
03
Stakeholder Engagement
Establish partnerships with 120 stakeholders for internships and mentorships.
Established strategic partnerships with 250+ stakeholders.
04
Program Success Rate
Achieve a 60% program success rate.
Achieved a 75% program success rate.
Program Management
Project Overview:
Scale programs to serve 3x the number of clients and convert all programs from residential to online formats.
My Role:
As the Program Manager leading this initiative,
I spearheaded the strategic planning of the programs’ expansion, coordination of curriculum adjustments, and the successful transition of programs to an online format.
Key Performance Indicators
RESULTS
01
Client Base Growth
Achieve a 3.0x increase in the number of clients served.
Reconceptualize and streamline marketing, recruitment, and intake processes to increase the number of clients served by 3.1x.
02
APPLICATION GROWTH
Maintain an annual growth rate of at least 15% in program applications.
Streamlined marketing and recruitment strategies to increase applications received by 952% over 5 years.
03
ADAPTATION SUCCESS
Seamlessly transition programs from residential to virtual with minimal disruption.
Transitioned programs with a two-month runway coming in under budget by 85%.
04
ONLINE PROGRAM ENGAGEMENT
Assess the level of participant engagement in online components.
Increased online client engagement by 25%.
05
CLIENT SATISFACTION
Maintain or improve client satisfaction levels with the expanded and specialized programs.
Improved client satisfaction levels by 30%.
Operations Management
Project Overview:
Oversee the daily program operations programs including recruitment, vendor selection, client management, and financial oversight.
My Role:
As the Operations Manager, I ensured the seamless execution of day-to-day operations, marketing strategies, recruitment, vendor selection, management ad payment, client management, and budget creation and management.
Key Performance Indicators
01
Marketing Impact
Measure the success of marketing efforts by tracking a 10% increase in program inquiries.
RESULTS
Increased the number of program inquiries by 16% through cross-collaboration.
02
Vendor Performance
Monitor vendor performance and ensure adherence to contract
Created a scorecard to evaluate vendor performance based on contractual obligation ensuring 100% on-time delivery within budgetary limits.
03
Client Retention Rate
Achieve a client retention rate of 80%.
Retained 90% of clients.
04
Budget Adherence
Adhere to the approved budget with no more than a 5% variance.
Oversaw budget and operated within approved line item allocations while limiting risk and maintaining quality.
05
Sponsorship Acquisition
Secure sponsorship agreements with a total value 10% higher than the previous year.
Increased annual sponsorship by 20% annually on average.
Process
Optimization
Project Overview:
Conduct program and process assessments and identify areas of opportunities for improvement.
My Role:
As a Process Improvement Specialist, I conducted program and process audits focusing on strategic process redesign, application and recruitment improvements, budget alignment and fiscal oversight, and the implementation of agile methodologies.
Key Performance Indicators
01
Team & Operational Efficiency
Achieve a 15% increase in overall operational efficiency and 10% in team efficiency
RESULTS
Restructured departmental operations and team processes and communication, achieving an 80% increase in operational efficiency and 50% increase in team efficiency.
02
Marketing & Recruitment Process Optimization
Maintain an annual growth rate of at least 15% in program applications.
Drove data-driven enhancements and implementations, decreasing marketing costs by 73% and increasing the number of applications received by 952% over 5 years.
03
Client Engagement
Increase client engagement annually by 10%.
Designed and implemented an engagement strategy to increase client engagement by 185%.
04
Financial Performance Optimization
Achieve a minimum 5% cost-saving in fiscal activities annually.
Increased financial performance optimization yielding a cost-savings of 10%.